Terms & Conditions

This T&C is effective as of: 1 Aug 2016

Welcome to OhMyHelp. The following terms and conditions (the "Agreement") form a binding agreement between You and us.

Please review the following terms carefully.

  • By using the Site, you are agreeing to these terms, and these terms will govern your use of the Site.

  • If you do not agree to these terms, you must cease use of the Site.

  • The terms " OhMyHelp " or "us" or "we" or "our" refers to OhMyHelp Limited, the owners and operators of the Site.

  • The term "You" refers to the person accessing or using the Site, or the company or organization on behalf of which that person accesses the Site.

Please read the following terms and conditions carefully.

  • These Terms of Conditions govern your access to and use of the Site, including any content, information, products or Services therein.

  • This is a legal agreement between you and OhMyHelp and applies to you whether you are a registered Task Poster or the Service Provider or a non-registered user just browsing (collectively "OhMyHelp Users").

  • Nothing in this T&C creates a partnership, employment relationship or agency.

  • There are no third-party beneficiaries of this Agreement.

  • You may not assign this Agreement, in whole or in part, to any third party without our prior, written consent, and any attempt by you to do so will be invalid.


Our Services

OhMyHelp is not a service provider as it does not employ individual to perform tasks or to provide the services listed on the website located at www.ohmyhelp.com or the application. OhMyHelp is a platform to connect demand (Task Posters) and supply (Service Provider) for various services by various modes including by the use of IT and its applications. It is a software or a Technology company which enables the user to book service providers/ professionals/labour/ workers. It is up to the third-party servicemen or service providers to offer the services which may be scheduled through the use of the software or service. OhMyHelp offers information and a method to obtain such third party services, but does not intend to provide the services or act in any way as a service provider and has no responsibility or liability for any services provided to you by such third party individuals or service providers.

These terms and conditions apply to your visit to and your use of our website www.ohmyhelp.com, the service offered and the application as well as to all information, recommendations and/or services provided to you on or through the website and the application. If you continue to browse and use the website or application, you are agreeing to comply with the following Terms and Conditions of use, and constitute a legally-binding agreement between OhMyHelp Limited, a limited company incorporated in Hong Kong (“OhMyHelp”), and you, which together with our Privacy Policy and Posting Rules.

These Terms of Conditions include:

  • Your acknowledgment and agreement that you are at least 18 years of age, and all registration information that you submit is truthful and accurate. Your Account may be terminated without warning if we believe that you are under the age of 18 or that you are not complying with any applicable laws, rules or regulations.

  • Your agreement that the OhMyHelp Platform is provided “as is” and without warranty.

  • Your agreement that OhMyHelp has no liability regarding the OhMyHelp Platform.

  • Your acknowledgment and agreement that OhMyHelp does not supervise, direct or control a Service Provider’s work or the Tasks in any manner and OhMyHelp has no liability regarding the performance of Tasks.

  • Your consent to release OhMyHelp from liability based on claims.

  • Your agreement to indemnify OhMyHelp from claims due to your use or inability to use the OhMyHelp Platform or content submitted from your account to the OhMyHelp Platform.

  • Your consent that you and OhMyHelp have the right to compel arbitration.

  • Your consent that no claims can be adjudicated on a class basis.

  • OhMyHelp shall be entitled at any time without giving any reason to terminate any posted tasks. If the Task Poster suspects any Service Provider of any wrongdoing (legal or illegal) or has any complaint in respect of the, the Task Poster has to inform OhMyHelp immediately.

  • OhMyHelp may change, modify, amend, or update this T&C from time to time without any prior notification to user(s) and the amended and restated terms and conditions of use shall be effective immediately on posting. If you do not adhere to the changes, you must stop using the service available through website or application.

  • OhMyHelp encourages you to notify any complaints that you may have against any Service Provider, that you may have hired using OhMyHelp’s website or application. The complaint may be notified by writing an email to hello@ohmyhelp.com.


Your Account and OhMyHelp Profile

You will need to register by creating an account with us in order to post any content on the site or accept any tasks. If you choose to create an OhMyHelp account, you agree to provide only accurate, complete registration information, and that you will keep that information up-to-date if it changes. Access to the Site is not authorized by any other person or entity using your registration information and you are responsible for preventing such unauthorized use.


No Liability

OhMyHelp acts solely as an intermediary and any disputes must be communicated to the Service Provider directly. OhMyHelp shell not will not be liable for any damages of any kind arising from the use of the service offered, including, but not limited to direct, indirect, incidental, punitive, and consequential damages.


General Rules and Available Tasks

Very much you can ask for anything as long as it is legally entitled to perform the task and both the Task Posters and Service Provider must be at the age of 18 and above. OhMyHelp may, but not obligated to open and inspect any packages or items without notice. Items such as alcohol, tobacco, prescriptions and other legally/regulated products shall be delivered to the person who avails the service through the site. By availing the services), the user implies that s/he is legally able to possess the product.

It is our goal to make the use of our services a good experience for all of our users, so you agree to follow our Posting Rules and you also agree not to do any of the following:

  • Conduct or promote any illegal activities while using the Site or Services;

  • Upload, distribute or print anything that may be harmful to minors;

  • Attempt to reverse engineer or jeopardize the correct functioning of the Site, or otherwise attempt to derive the source code of the software (including the tools, methods, processes, and infrastructure) that enables or underlies the Site;

  • Attempt to gain access to secured portions of the Site to which You do not possess access rights;

  • Upload or transmit any form of virus, worm, Trojan horse, or other malicious code;

  • Use the Site or Services to generate unsolicited email advertisements or spam;

  • Use any automatic or manual process to search or harvest information from the Site or Services, or to interfere in any way with the proper functioning of the Site and Services; or

  • Impersonate another user.


Task Cancellation

Full refund on cancellation must be made in written by email at least 24 hrs prior to the scheduled booking or before any parties have formally accepted any tasks. In any other cases, a 50% cancellation fee will be charged to whoever cancel the task.


Security

OhMyHelp will use reasonable efforts to maintain the security and integrity of information you provide to us. However, you acknowledge and agree that OhMyHelp cannot fully eliminate security risks and cannot guarantee that unauthorized access to your information will never occur. You agree that you will keep your password for your OhMyHelp account confidential and secure, and that you will not share it with others.


Personal Data

OhMyHelp acknowledged your personal information is important, hence, we will only collect personal data by lawful manners and will not distribute or share any personal data to third party. OhMyHelp reserves the right to collect user data including name, address, mobile number, email ID, contact information and other details to facilitate services or for its own marketing purposes and may send regular messages to the mobile number and email address registered with it . For full details, please refer to our Privacy Policy here (link to Privacy Policy page).


Users below 18 year-old

Users under the age of 18 are not permitted to use OhMyHelp and we do not intentionally collect or maintain personal information from those who are under 18 years old. Protecting the privacy of is very important to us. Thus, if we obtain actual knowledge that a user is under 18, we will take steps to remove that user's personal information from our databases and terminate its account immediately.


Payment terms for Task Poster and Service Provider

Once Task Poster have posted the task with set budget, the funds will be automatically deducted from Task Poster’s bank account and held at OhMyHelp’s bank account until the task is completed. Once the task is completed, the funds are paid directly to Service Provider’s bank account after deducting the service fee.


Termination of account

Both Task Posters and Service Providers can terminate an account at any time for any reason. To deactivate an account, simply send an email to “hello@ohmyhelp.com”. OhMyHelp may change or discontinue any of the services at any time without prior notice. We reserve the right to terminate this Agreement at our election and for any reason, without prior notice, and this Agreement will automatically terminate in the event that you violate any of the terms and conditions set. In the event of any termination, you will immediately cease access to the Site and Services we will take steps to remove that user's personal information from our databases.


Optional Services

OhMyHelp may allow access to, or advertise, certain third parties from which you may purchase certain goods or services from these third parties ("Partners"). You understand that we do not operate or control the products or services offered by Partners. Partners are responsible for all aspects of order processing, fulfillment, billing and customer service related to the products and services they offer. We are not a party to the transactions entered into between you and Partners. Partners and other advertisers are also responsible for ensuring that advertisements and other materials submitted for inclusion on the Site are accurate and comply with applicable laws.


Copyright

OhMyHelp asks its users to respect its intellectual property rights. If you're a copyright owner or an owner's agent find out that infringes upon your copyrights, you may submit a notification to notify OhMyHelp via email to hello@ohmyhelp.com.


Trademark

All related icons and logos are registered trademarks or trademarks or service marks of OhMyHelp and are protected under applicable copyright, trademark and other proprietary rights laws. The unauthorized copying, modification, use or publication of these marks is strictly prohibited.


Intellectual Property

You acknowledge and agree that OhmyHelp retains ownership of all intellectual property rights of any kind related to the website or application, including applicable copyrights, trademarks and other proprietary rights. The content on OhMyHelp excluding all intellectual property of other sites obtained, are owned by OhMyHelp. This includes, without limitation, the text, software, scripts, graphics, photos, sounds, interactive features and the trademarks, service marks and logos contained therein. These are owned to OhMyHelp, subject to copyright and other intellectual property rights under Hong Kong laws.


Disclaimer

The information contained in this website and application is for general information purposes only. The information is provided by OhMyHelp and while we endeavor to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website/application or the information, products, services, or related graphics contained on the website/application for any purpose. Any reliance you place on such information is therefore strictly at your own risk. In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website through OhMyHelp website/application, you may be able to link to other websites/applications that are not under the control of OhMyHelp. We have no control over the nature, content and availability of those websites/applications. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them. Every effort is made to keep the website/application up and running smoothly. However, OhMyHelp takes no responsibility for, and will not be liable for, the website/application being temporarily unavailable due to technical or non-technical issues beyond our control.